Terms and conditions

Terms & Conditions

1. General
The following terms and conditions apply to all orders placed by you, the customer, on the website www.motoprofet.com which is owned by the company:
Motoprofet OÜ
Company registration number: 12745165
VAT NR: EE101757388
Address: Raudtee 12A, Saku, Estonia 75501
By placing an order, you agree to be bound by the Terms and Conditions set out herein. Please make sure you have read and understood them before placing your order.
We reserve the right to amend these Terms and Conditions from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on site at the time you place your order.

In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
Motoprofet shall not be responsible for damages or delays resulting from ‘force majeure’, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo or other unforeseen catastrophic event.

2. Products
The inclusion of any products or services on Motoprofet at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time without noticing you.
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see on Motoprofet will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

Prices and delivery charges

Prices
The prices displayed include 20% VAT but do not include a delivery charge.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.
Prices and promotions listed on Motoprofet and are subject to change without notice.

If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

3. Ordering / conclusion of a contract
Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will contact you to settle the refund.
All purchases from this website are made pursuant to a shipment contract. The order will be shipped to the address entered when placing the order.
If an error is made and a product is listed at an incorrect price, Motoprofet shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Motoprofet shall immediately issue a credit in the amount of the incorrect price.

4. Payments
Payment is due upon placement of the order.

All payments are done via payment partners and are carried out at the check-out stage when placing an order.

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS and Paypal:
*Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay and Liisi ID
*Paypal payment options

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.
The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS by resonsible data processor Motoprofet OÜ. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
5. Delivery
Orders on this site can be delivered to any country in the European Union.
These options are available for receiving the order: DPD, UPS.

Usually it takes around 4-6 business days for customers to receive their parcel depending on the location of the receipent and shipping method but all orders within Europe Union should be delivered within maximum of 14 business days.

Motoprofet exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to the address requested by you in your order.
Once you have placed your order, you will receive an email confirmation with your expected delivery details for the whole order.
When we communicate delivery days, we mean working days excluding weekends and public holidays.
In Motoprofet we give our best possible efforts to ship your order out as soon as possible. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events which are out of our control.
We cannot guarantee any firm delivery dates.
All packages are insured for damage and/or loss. Customer is (if requested) responsible for filing any claims with carriers for damaged and/or lost shipments.

6. Withdrawal of order
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: DECLARATION OF WITHDRAWAL to the e-mail address within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

7. Returns
Motoprofet guarantees a refund of the returned items in accordance with right to withdraw an order, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
All our parcels contain a pre-printed return form for you to use if you decide to return any items.
All returns for a refund may be subject to a returns freight charge.
Bulky/heavy products always have a return freight charge.
These items are classed as non-returnable:

Special and custom made orders.

All return freight costs are settled with your final refund.

8. Warranties and claims
Motoprofet will repair, replace, reduce the price or give you a refund if goods you bought is faulty or defective. The same goes for products damaged during transportation.
You must report claims via e-mail promptly when discovering the fault.
Customers are also entitled to the manufacturer's limited expressed warranty, if any, that accompanies the product. Motoprofet makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed.
Motoprofet shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages. The maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product

9. Our responsibility
Nothing in these Terms shall exclude or limit Motoprofet's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
Motoprofet is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on Motoprofet shall be limited to the total price of your order.